Privacy Policy - JameenWallah

JameenWallah collects information you provide directly to us, as well as information generated through your use of our platform. This helps us deliver personalised real estate services across Gurgaon and NCR.

We use the information we collect to operate, improve, and personalise JameenWallah's services. We never sell your personal data to third parties.

• Provide, maintain, and improve our real estate platform and related services
• Match you with relevant properties, professionals, and financial products
• Process enquiries, consultations, and transaction-related communications
• Send you property alerts, market updates, and service notifications
• Detect, investigate, and prevent fraudulent transactions and misuse
• Comply with applicable laws, regulations, and legal obligations
• Conduct analytics and research to improve user experience

We share your information only as described in this policy or with your explicit consent. We may share data with:

• Service Professionals — architects, lawyers, chartered accountants, and financial advisors you choose to connect with through our platform
• Lending and Financial Partners — banks and NBFCs when you submit a loan enquiry, subject to their own privacy policies
• Technology Providers — cloud hosting, analytics, payment processing, and communication tools under strict data processing agreements
• Legal and Regulatory Authorities — when required by law, court order, or to protect the rights and safety of our users

We retain your personal information for as long as your account is active or as needed to provide services. We will retain and use your information to the extent necessary to:

• Comply with our legal obligations (e.g. tax, RERA, and financial record-keeping)
• Resolve disputes and enforce our agreements
• Improve platform safety and prevent fraud

When you delete your account, we will delete or anonymise your personal data within 30 days, unless a longer retention period is required by law. Certain transaction records may be retained for up to 7 years for statutory compliance.

We use cookies and similar technologies to operate our platform, remember your preferences, and understand how you interact with our services.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect platform functionality. We do not use cookies to track you across third-party sites without your consent.

Under applicable Indian data protection law and, where relevant, GDPR, you have the following rights regarding your personal information:

1. Access — request a copy of the personal data we hold about you
2. Correction — ask us to correct inaccurate or incomplete data
3. Deletion — request deletion of your data, subject to legal retention requirements
4. Portability — receive your data in a structured, machine-readable format
5. Objection — object to processing of your data for marketing purposes
6. Withdrawal of Consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, email us at privacy@jameenwallah.com. We will respond within 30 days.

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmitted to and from our platform
• AES-256 encryption for sensitive data stored at rest
• Role-based access controls limiting employee access to personal data
• Regular security audits, penetration testing, and vulnerability assessments
• Incident response procedures with mandatory breach notification

JameenWallah's services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately at privacy@jameenwallah.com and we will take prompt steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Send a notification to registered users via email or in-app alert
• Display a prominent banner on the platform for 30 days after the update

Continued use of JameenWallah after such changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

For any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.